UNCODED ERA will accept returns of unworn, unwashed merchandise within 14 days of receiving your item(s). UNCODED ERA does not offer refunds of any kind, ONLY STORE CREDIT. Returns must be processed through our returns portal HERE.
HOW LONG DO I HAVE TO RETURN MY UNCODED ERA FOR STORE CREDIT?
UNCODED ERA will accept returns of unworn, unwashed merchandise within 14 days of receiving your order. Items must be free of make up, perfume, deodorant, animal hair, and any other marks. All shoes must be sent back in original boxes. We won't accept shoe returns that aren't in proper packaging (no taped up shoe boxes with labels on the outside). If an item is sent back AFTER 14 days (post-marked after the 10th day of delivery) of being delivered, it will not be accepted. If an item is returned with any of the above criteria, it will be returned to you at your cost.
DOES UNCODED ERA OFFER REFUNDS?
UNCODED ERA does not offer cash or credit/debit refunds. ONLY store credit which never expires and can be used toward anything on our website. No exceptions.
DOES UNCODED ERA OFFER EXCHANGES?
Due to the quick selling nature of our products, we do not offer exchanges, just store credit. Once you receive your store credit code you are welcome to use it toward the same item in a different size (if it's available). Otherwise, this store credit can be used towards anything else on our site and never expires.
HOW DO I GO ABOUT SENDING BACK AN ITEM FOR STORE CREDIT?
You MUST go through our returns portal HERE. Please MAKE SURE all items have tags and shoes are in the original boxes and properly packaged. We will not accept any returns that don't meet that criteria. The customer will pay to ship their package back to UNCODED ERA HQ for store credit. UNCODED ERA does not cover extra shipping costs whatsoever.
KEEP YOUR TRACKING NUMBER: We strongly recommend keeping your tracking number for packages returned to us. We are not responsible for lost packages.
WHEN WILL I RECEIVE MY STORE CREDIT?
Once your return is submitted and accepted, you'll receive an email with all return information including the return address. Once we receive your return at UNCODED ERA HQ, it will be processed within 3-5 business days. When your return is processed you will receive an email with your store credit information. *Please be aware: clearance + accessories are final sale. No exceptions.
CLICK HERE TO BEGIN PROCESSING YOUR RETURN FOR STORE CREDIT.