• We do not accept exchanges at this time.
• Merchandise must be returned within 14 days of receipt.
• Merchandise must be unworn, unwashed and/or unaltered.
• Merchandise must have all tags, including any Uncoded Era hangtags, attached.
• Any merchandise marked "Final Sale" cannot be returned.
• Hats, hair accessories, opened makeup, earrings, ear cuffs, underwear and body suits cannot be returned.
• All swimwear returns must have hygiene liners still intact.
• Gift cards are non-returnable and non-refundable.
U.S. Hassle-Free Returns
Returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount returned to you. Original shipping charges are non-refundable.
Follow the instructions on the Return/Exchange form included in your package. Securely pack and seal the return merchandise and include the completed Return/Exchange form in an appropriate shipping box/envelope and send back to us using an insured service to the address below. We cannot accept responsibility for packages that we do not ship ourselves.
Refunds and Processing
• Refunds will be processed within approximately 7-14 business days after we receive your return. You will be notified that the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.
• Shipping charges for returns are non-refundable.
• Store Credit can only be used online at our website, www.uncodedera.com.
• Store Credit cannot be transferred to another person or account.
• Please treat Store Credit like cash.
• Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have chosen "Store Credit" as the refund method.
• Store Credit may be used to purchase gift cards to Uncoded Era.
• Store Credit never expires.
• Store Credit is provided in U.S. Dollars.
• Your use of the Store Credit constitutes your agreement to our terms.
• For more information about Store Credit, please contact Customer Care at 1-844-UNCODED.